Cancellation, Return, and Refund Policy

My Cancellation, Return, and Refund Policy was last updated 10/13/2026

Thank you for visiting and shopping at Marcel Nehlsen Designs! The following terms and conditions constitute my Cancellation, Return, and Refund Policy. They are applicable for any products that you purchase with me. This policy was generated by TermsFeed Return and Refund Policy Generator.

Interpretation and Definitions

Interpretation

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Cancellation, Return, and Refund Policy:

  • “Company” (referred to as either “the company”, “me”, “my”, “I”, “we”, “us”, or “our” in this agreement) refers to Marcel Nehlsen Designs.

  • “Goods” refers to the items offered for sale on the service.

  • “Orders” means a request by you to purchase goods from me.

  • “Service” refers to the website.

  • “Website” refers to Marcel Nehlsen Designs, accessible from https://www.marcelnehlsen.com/.

  • “You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Order Cancellation Policy

Contact me within 24 hours of purchase. After 24 hours, I can only cancel unshipped orders.

In order to exercise your right of cancellation, you must inform me of your decision by means of a clear statement. You can inform me of your decision by:

I will reimburse you no later than 14 days from the day on which I receive the returned goods. I will also use the same means of payment as you used for the order. After I process the refund, it should appear on your statement within 5-10 business days.

Orders Submitted with Incorrect Payment Info or Shipping Address

Please contact me within 24 hours of purchase. I will cancel and refund the order, since I must ship to the original address listed on your order. I also cannot fully view or edit your payment information.

Before you reorder, please confirm that the payment method and shipping address are correct during checkout.

If you contact me more than 24 hours after purchase, I can only cancel the order if it did not ship already. Unfortunately, I cannot cancel or redirect orders that are already in transit.

Delays or Cancellations due to Lack of Customer Response

Please keep an eye on your email after purchase. If I contact you and don’t receive a response, I will follow up at least once after 24 hours. Make sure that your email address on file is correct and active.

If I still do not receive a response, then I reserve the right to cancel and refund the order.

Order Return Policy

Contact me within 14 days of delivery. I must receive returned packages within 30 days of delivery. You are responsible for return shipping costs, unless items arrived damaged or I made a mistake with your order.

Items must be unused, undamaged, and include all original pieces. After I receive the package, I will process your refund. Refunds usually take 5-10 business days to appear on your statement, but it may take longer.

I reserve the right to refuse returns of any merchandise that does not meet the above return conditions in my sole discretion.

Returning Incorrect or Damaged Orders

Contact me within 14 days of delivery to describe the problem. Please send photos of the incorrect/damaged items and packaging as well. After I confirm the issue, I can send you a prepaid return label.

I will process a full refund after receiving the package. I must receive returned packages within 30 days of delivery. I will also work on filing a claim with the shipping carrier.

This policy does NOT include buyer’s remorse, dissatisfaction with products that match their descriptions, or orders that ship on time and arrive later than expected (e.g. delay during transit due to poor weather). I still accept returns in these situations, but you are responsible for return shipping costs.

I cannot be held responsible for goods damaged or lost in return shipment. Therefore, I recommend an insured and trackable mail service. I am unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Where to Return Goods

You should send the goods to the following address:

Marcel Nehlsen Designs
36309 Arcs St.
Winchester, CA 92596

Refund Policy for Orders Lost During Transit

If there is an unexpected delay or problem during transit, orders may take longer than usual to arrive. For example, poor weather or busy holidays can push back arrival estimates. Please keep an eye on the tracking status and allow a few more business days for arrival.

Please allow up to 5 business days for production time after purchase. Shipping is usually 2-5 business days, but arrival estimates are not guaranteed.

If there are no tracking updates 7+ days after the latest estimated delivery date, please contact me as soon as possible. I will contact the shipping carrier on your behalf. If the package is confirmed to be lost, I can start the refund process and file a shipping claim.

You are welcome to place a new order after you receive the refund. While I will try to ship earlier, I cannot guarantee production time faster than 5 business days or shipping time faster than 5 business days. I also cannot guarantee arrivals by specific deadlines or events.

Contact Me

If you have any questions about my Cancellation, Return, and Refund Policy, please contact me here: